Introduction

Quixly respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

Account Information

• Name, address, phone number, and email address
• Billing information and payment details
• Service plan selections and usage preferences
• Account credentials and security information

Service Usage Information

• Connection logs and timestamps
• Bandwidth usage and data transfer volumes
• Network performance and diagnostic information
• Technical support interactions and service requests

Technical Information

• IP addresses assigned to your connection
• Equipment identifiers (MAC addresses, serial numbers)
• Browser type and operating system information
• Network security event logs

How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining internet and telecommunications services
• Processing billing and payment transactions
• Technical support and customer service
• Network operations, maintenance, and security
• Detecting and preventing fraud and abuse
• Improving our services and developing new features
• Complying with legal obligations and regulatory requirements
• Communicating service updates and important notices

Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist with billing, technical support, or network operations, under strict confidentiality agreements.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity.

Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Connection logs are typically retained for 12 months. Account information is retained for 7 years after account closure for regulatory compliance.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security audits and monitoring
• Employee training on data protection
• Secure data centers and network infrastructure

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to certain processing of your information
• Portability: Request transfer of your information to another service provider

Cookies and Tracking

Our website uses cookies for functionality, analytics, and improving user experience. You can control cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.

Managed Infrastructure Services

When we manage your existing infrastructure, we access only the information necessary to provide services. We maintain strict confidentiality and do not use client data for any purpose other than service delivery.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or account notification. The “Last Updated” date reflects the most recent revision.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Regulatory Compliance

Quixly complies with Canadian privacy legislation including PIPEDA (Personal Information Protection and Electronic Documents Act) and Alberta’s Personal Information Protection Act (PIPA).